FAQ
FAQ - Humidify
Welcome to the Humidify FAQ page! Below are answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to us at dh.humidify.me@gmail.com—we’re here to help!
General Questions
Q: What products do you offer?
We specialize in high-quality humidifiers and a wide selection of 10ml essential oils. Our range includes unique designs like flame-effect, portable, and aromatherapy humidifiers, all tailored to improve your air quality and create a soothing environment.
Q: How do I contact customer support?
You can email us anytime at dh.humidify.me@gmail.com, and our support team will get back to you promptly.
Q: Where do you ship?
We offer worldwide shipping, so you can enjoy our products no matter where you are.
Humidifiers
Q: How do I use my humidifier?
Each humidifier comes with detailed instructions in the box, including how to fill the water tank, add essential oils, and adjust settings. For best results, always use clean water and follow the water-level guidelines to avoid overfilling.
Q: Can I use essential oils in my humidifier?
Yes! Many of our humidifiers are designed to work perfectly with essential oils. Simply add a few drops of water-soluble essential oil to the tank to enjoy aromatherapy benefits.
Q: What safety features do your humidifiers have?
Our humidifiers include features like water-shortage power-off protection to ensure they shut off automatically when water levels are low, giving you peace of mind during use.
Q: How do I clean my humidifier?
We recommend cleaning your humidifier regularly to maintain performance. Use a soft cloth and mild soap to wipe the tank, and avoid using harsh chemicals that may damage the unit. Let it dry completely before refilling.
Essential Oils
Q: Are your essential oils natural?
Yes, our essential oils are crafted from high-quality, natural ingredients, ensuring a pure and therapeutic aromatherapy experience.
Q: How many drops of essential oil should I use?
A few drops (3-5) are enough to fill your space with a pleasant fragrance. Adjust based on the size of your room or personal preference.
Q: Are essential oils safe for everyone?
While our oils are natural, it’s always a good idea to consult with a healthcare professional if you’re pregnant, nursing, or have specific sensitivities to certain scents.
Orders and Shipping
Q: How long does shipping take?
Shipping times vary by location. Once your order is processed, you’ll receive tracking information to monitor your delivery.
Q: What is your return policy?
We offer a hassle-free return policy for unused products in their original packaging within 30 days of purchase. For more details, please email us at dh.humidify.me@gmail.com.
Q: Can I cancel or modify my order?
If your order hasn’t shipped yet, we can help you cancel or make changes. Please contact us as soon as possible at dh.humidify.me@gmail.com.
Still have questions? Contact us at dh.humidify.me@gmail.com, and we’ll be happy to assist you. Thank you for choosing Humidify!